Description:
Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.
POSITION DESCRIPTION:
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This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions and performing various clerical duties.
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Must be available to work during the day, Monday-Friday.
DUTIES AND RESPONSIBILITIES:
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Provide member services such as membership sales, tours, answer and direct phone calls, guest registration, provide program information and registration, input membership and program information into computer, accept payment/cash register/receipts, schedule appointments, make and scan membership cards, rent lockers, stock and distribute towels.
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Serve as liaison between members and program supervisors.
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Handle and solve member inquiries, concerns and complaints.
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Monitor facility as required.
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Carry out other duties as assigned.
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Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.
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Attend Scheduled Staff Meeting.
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Stay off all personal electronic items; cell phones, i pads,
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Develop meaningful and sustainable relationships with members, donors and volunteers.
Requirements:
EDUCATION AND EXPERIENCE:
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Must stay current in CPR/AED/O2 and First Aid, renewed annually. (Training provided by the Y, if needed)
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Must complete all required Redwoods Trainings within 30 days of hire and renewed annually.
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Must be 18 years of age or older.
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Have strong verbal interpersonal and communication skills, experience in a service-oriented environment, computer skills and accuracy.
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Must be able to lift 30 pounds.