Member Services Representative

Fulton Family YMCA • Part-time • Fulton, New York State, United States • $15 - $16 / hour • 2m ago

Shifts vary, currently looking for: Thursday 10:00am-2:00pm, Friday 10:30am-2:00pm, Saturday 8:00am-12:00pm and subbing.

General Functions:

Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible to greet and welcome all members and visitors of the YMCA in a highly professional manner. The incumbent will provide tours to potential members, sell memberships, register members for programs, answer phones, develop relationships with members to ensure member retention and satisfaction, respond to member questions and concerns, complete a variety of transactions to maintain member database records, and perform various clerical functions as assigned. The incumbent must perform their duties in accordance with the policies, goals, mission, values and objectives established by the Fulton Family YMCA. The incumbent accepts, demonstrates and teaches the mission of the YMCA and its capacity to build strong kids, families and communities with the ability to articulate and model YMCA’s core values of caring, honesty, and respect and responsibility.

Duties:

· Greet all members by learning and using their names and doing whatever is needed to make their experience at the YMCA a pleasant one; these include providing excellent member service by greeting members by name, scanning members’ cards, monitor and control access to the facility, process membership sales, provide tours to prospective members, register members for programs, and troubleshoot member issues.

· Develop positive relationships with members fostering an atmosphere of community, which in turn will have an overall positive effect on member retention.

· Take the initiative to build committed and connected long-term relationships with members.

· Accurately input member information as needed into the computer and process all fees and payments following established cash handling procedures.

· Responsible for completing daily and end of shift reports.

· Answer phones in a politely, professional manner, ensuring calls are routed to the appropriate departments and messages are accurate and given to the intended person.

· Possess a strong understanding of all programs, activities and services, with the ability to provide members detailed, accurate and timely information regarding schedules, costs, wait lists, programs and facility information.

· Participate in all member retention programs, strategies, promotional efforts, and fundraising campaigns.

· Open and close the facility according to established procedures.

· Handle emergencies as they arise. Complete incident reports as required.

· Work as a team member in handling all assigned tasks.

· Take responsibility at the beginning of the shift to check the communications binder for daily updates, verify cash, check that member communication materials are stocked and work area is orderly and neat.

· Communicate pertinent information with the Member Service Coordinator at the beginning or ending of their shift.

Experience and Education:

· High School Diploma or equivalent.

· Prefer a minimum of one year or more experience working in customer service field.

Qualifications:

· High degree of human relation and customer service skills, the incumbent must a ‘people person’ with the ability to establish, collaborate and maintain positive relationships with members, staff, volunteers and the general public.

· Ability to handle multiple tasks, work independently, resolve problems and possess effective time management skills.

· Possess basic computer skills and a good working knowledge of Microsoft Office Programs experience with data base management software is preferred.

Job Type: Part-time

Pay: $15.50 - $16.00 per hour

Expected hours: 5 – 15 per week

Benefits:

Employee discount
Flexible schedule
Paid time off

Shift:

Morning shift

Ability to Commute:

Fulton, NY 13069 (Required)

Ability to Relocate:

Fulton, NY 13069: Relocate before starting work (Required)

Work Location: In person

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