Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.
Our Diversity Statement: LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.
Job Title: Retail Associate
Department: Retail operations
Reports To: General Manager
Classification: Non-Exempt
EEO-1 Category: Laborers and Helpers
Safety Sensitive: No
Supervises: N/A
Job Summary
Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.
Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.
Essential Job Duties
The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.
1. Provide excellent service to customers and donors
2. Performs all register transactions accurately
3. Maintain cash register stock level according to standards
4. Follow general housekeeping standards
5. Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
6. Understand and achieve quotas to meet sales goals
7. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
8. Merchandise sales floor when needed
9. Recovering to maintain sales floor product levels and to keep the store cleaned and organized
10. Perform janitorial and housekeeping duties as needed
11. Maintain sales floor stock level,
12. Ensure product is properly merchandised (Sized) and categorized
13. Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
14. Perform recovery to maintain sales floor product levels and to keep the store, cleaned and organized
15. Check, accept, unload and process donations from the customer
16. Accurately maintain daily donation records
17. Sort and process donations according to the current LLGI Standard Operating Procedures (SOP)
18. Unload and load trailers and straight trucks according to standards
19. Perform opening and closing donation door procedures
20. Prepare required donation records and reports
21. Unload, inspect, and sort donated goods following the current LLGI SOP
22. Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
23. Transport stock to and from workstations
24. Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
25. Assume responsibility and accountability for the completion of job duties to meet production goals
26. Contribute to team success by involving others in work processes, decisions and actions
27. Transport stock to and from workstations, donor doors, and staging areas
28. Assist processors in swapping full equipment with empty ones to expedite operations
29. Help price furniture and keep them going from door directly to sales floor
30. Assist in cutting cardboard and filling the cardboard gaylords
Competencies
Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency
